Effective Date: 15/08/2025
Company Name: Life Sport Travel Limited
Company Number: SC840847
Registered Address: Pavilion 2 Finneston Business Park, Minerva Way, Glasgow, G3 8AU, Scotland
Protected Trust Services Membership Number: 6432
Definitions
- “We”, “our”, “us” refers to Life Sport Travel
- “You”, “your” refers to the customer or traveller making a
- “Supplier” means the third-party provider of travel services such as airlines, accommodation providers, tour operators, and transport companies.
- “Package” means a combination of at least two travel services as defined in the Package Travel and Linked Travel Arrangements Regulations 2018.
- “Linked Travel Arrangement (LTA)” means a combination of travel services purchased for the purpose of the same trip but not constituting a package.
- “Booking” refers to the arrangement made with the supplier(s) through
Except where otherwise stated, Life Sport Travel Limited (“we”, “our”, “us”), a company registered in Scotland, acts solely as an agent or sub-agent for bookings made on your behalf. These Terms & Conditions set out the basis on which we arrange travel services for you.
When you make a booking, we arrange for you to enter into a contract with the relevant supplier(s) (e.g. tour operator, airline, cruise line, accommodation provider) named on your booking documentation. Where we book components of your holiday with separate suppliers, you will enter into separate agreements with each of them. As an agent, we accept no responsibility for the acts, omissions, or services provided by the suppliers. Their own Terms & Conditions will apply, and we recommend you review them carefully. Copies are available upon request.
In cases where we organise packages as an agent for multiple travel service providers, these Terms should be read alongside our Package Holiday Booking Conditions and the Terms of the individual service providers.
These Terms are governed by the laws of England and Wales, with jurisdiction in English courts. If you reside in Scotland or Northern Ireland, you may opt for the laws and courts of your respective jurisdiction.
All travel arrangements made through us represent an invitation to treat. Your offer to book is subject to acceptance by the supplier(s). We reserve the right to accept or decline your offer on their behalf.
1. Booking and Payment
By making a booking, you confirm you have the authority to accept these Terms on behalf of all individuals named. A deposit or full payment is required, as specified by the supplier. Insurance premiums and booking fees must also be paid at this time.
A booking is confirmed and a contract formed between you and the supplier when we issue confirmation on their behalf. It is your responsibility to verify all booking details upon receipt and notify us immediately of any discrepancies. Names must match those on passports exactly. Changes may incur additional charges as per the supplier’s terms.
Your data will only be shared with suppliers and necessary authorities for the purpose of fulfilling your travel arrangements, including sensitive data (e.g. medical or dietary requirements). If we are unable to share this data, your booking cannot be fulfilled.
If a balance is due, it must be paid by the due date. Late payments beyond 7 days may incur a fee of £30. Failure to pay the balance may result in cancellation and charges as per the supplier’s policies. All funds received are held on behalf of the supplier unless stated otherwise.
2. Accuracy of Prices
We reserve the right to amend both advertised and confirmed prices at any time. Prices are subject to change due to supplier adjustments or unforeseen circumstances, including but not limited to events classified as Force Majeure. Errors may occasionally occur, and we recommend checking the current price at the time of booking to ensure accuracy.
3. Insurance
We strongly recommend you purchase comprehensive travel insurance to cover cancellation, medical emergencies, repatriation, baggage loss, and other risks. Some suppliers require proof of insurance. If we issue your policy, please verify all details are accurate.
4. Special Requests
Please inform us of any special requests at the time of booking. While we will pass these on to the supplier, we cannot guarantee fulfilment and accept no liability if requests are not met.
5. Changes and Cancellations by You
All amendments or cancellations must be made by the lead traveller in writing (email or post). Requests take effect upon receipt. Confirm any changes with us by phone and ensure written confirmation is obtained.
Suppliers may charge cancellation or amendment fees, up to 100% of the booking cost. This is particularly common with scheduled or low-cost airlines.
Changes or Cancellations by the Supplier
We will notify you promptly if a supplier significantly alters or cancels your booking. We will act as an intermediary but accept no further liability beyond this role.
6. Our Responsibility for Your Booking
Your contract is with the supplier, and their terms apply. As an agent, we are responsible only for making the booking in line with your instructions. Our liability is limited to twice the booking cost unless arising from our own negligence causing death or personal injury.
7. Financial Protection
All the package holidays we sell, including those that we might organise for you, come with protection for your money. If you buy a single travel service, then this might not apply. If we sell you a Tour Operator’s Package, we may also sell you a separate travel service from another supplier. As a Package is not a travel service in itself, the Tour Operator will be entirely responsible for the Package as the Organiser. Any other sale would not create a new package or make us an Organiser under the Package Travel and Linked Travel Arrangements Regulations.
Package holidays are protected by the package organiser, and we will provide you with their confirmation. When you buy an ATOL-protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. This certificate lists what is financially protected, where to find more information, and who to contact if things go wrong.
- When We Sell Face to Face
If, after selecting and paying for one travel service, you book additional travel services for your trip or holiday through us in person, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018. We will not be responsible for the proper performance of the individual travel services. In case of problems, please contact the relevant service provider.
- When Booking Online
If, after selecting and paying for one travel service, you book additional travel services for your trip or holiday through our website, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018. We will not be responsible for the proper performance of the individual travel services. In case of problems, please contact the relevant service provider.
8. Passport, Visa and Health Requirements
It is your responsibility to ensure compliance with passport, visa, and health requirements. We can provide general advice but recommend checking with relevant embassies and medical professionals. Many countries require passports to be valid for at least six months beyond the return date.
9. Accommodation Ratings and Descriptions
Accommodation ratings are provided by suppliers and may vary across countries and providers. Descriptions and photos aim to give a general overview but are not guaranteed representations. Please contact us for specific details if required
10. Complaints
If you encounter any issues during your trip, you must notify us immediately using the contact details provided in your confirmation documents. Prompt notification gives us the opportunity to resolve the issue while you are still travelling. Failure to report problems at the time may affect your right to seek compensation. Any post-travel complaints must be submitted in writing by mail or email.
11. Final Travel Arrangements
Ensure all travel documents are correct and available in time. Reconfirm flights where required. Failure to do so may result in denied boarding and no entitlement to a refund.
12. Delivery of Documents
Travel documents are generally sent electronically by email, but may be sent via Royal Mail if necessary. We are not responsible for any loss or delay once documents have been dispatched, unless due to our negligence. Reissuing documents may incur a charge.
13. Financial Protection Membership
Financial Protection Membership We are a member of Protected Trust Services (membership number 6342). Your payments are held in a secure and ring fenced HSBC trust account that is managed by external trustees. You can verify our membership by contacting PTS directly on 020 7190 9988.
14. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control. This includes but is not limited to natural disasters, acts of God, terrorism, war, strikes, pandemics, government restrictions, or other unforeseen circumstances.
15. Contact Details
For all enquiries, bookings, or support, please contact us:
- Phone: +44 330 232 0206
- Email: info@sporttravel.life
For more information or clarification on these Terms, please contact us directly.